What is included in your IT Managed Services?

Our services include 24/7 remote monitoring (RMM), helpdesk support, automated patch management, antivirus/security management, and backup verification.

What are your Service Level Agreements (SLAs)?

We offer tiered SLAs. For critical server issues, our response time is under 15 minutes. For standard user helpdesk tickets, we guarantee a response within 1 hour.

Do you support cloud platforms like AWS or Azure?

Yes, we provide full cloud management services including instance monitoring, cost optimization, and security configuration for AWS, Azure, and Google Cloud environments.

Enterprise-Grade IT Managed Services

Ensure maximum uptime with our proactive IT management. From 24/7 remote monitoring to SLA-backed helpdesk support, we keep your business running smoothly.

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Your External IT Department

Modern businesses cannot afford downtime. IT Managed Services shift the focus from "fixing things when they break" to "preventing them from breaking in the first place."

We use enterprise-grade Remote Monitoring & Management (RMM) tools to keep an eye on your servers, desktops, and networks. If a disk fills up or a service stops, we know about it instantly and fix it—often before you even notice.

Our Service Level Agreements (SLAs) guarantee that your critical infrastructure gets the priority attention it deserves.

Our Managed Capabilities

24/7 Monitoring (NOC)

Continuous health checks for servers, firewalls, and internet connectivity. We minimize downtime by catching issues early.

Service Desk & Helpdesk

Unlimited remote support for your employees. We resolve printer issues, software glitches, and email problems quickly.

Cybersecurity Management

Deployment of managed antivirus, automated patch management, and intrusion detection to keep your data safe from ransomware.

Cloud Services

Management of Microsoft 365, Google Workspace, and Azure/AWS infrastructure. We handle user management and license optimization.

Vendor Management

We act as the single point of contact for your ISP, software vendors, and hardware suppliers, saving you from "blame game" loops.

Backup & Disaster Recovery

Automated daily backups to local and cloud storage. We perform regular restore tests to ensure your data is actually recoverable.

Managed Service Plans

Transparent pricing models designed to scale with your business.

Feature	Silver (Remote)	Gold (Hybrid)	Platinum (Fully Managed)
24/7 Monitoring	✔	✔	✔
Remote Helpdesk	8x5 Support	8x5 Support	24/7 Support
Onsite Visits	✘	4 Visits/Month	Unlimited
Patch Management	✔	✔	✔
Antivirus License	Optional Add-on	✔	✔
SLA Response Time	4 Hours	2 Hours	15 Minutes

Why Switch to Managed Services?

Traditional "Break-Fix"

Unpredictable IT costs (bills fluctuate).
Downtime while waiting for a technician.
No proactive maintenance or updates.
Security vulnerabilities often overlooked.
Slow response times.

Siri Techno Fab MSP

Predictable, flat monthly fee.
Issues fixed before they cause downtime.
Automated patching & security updates.
Enterprise-grade security tools included.
Immediate remote support availability.

Our Onboarding Process

Transitioning to a new IT provider shouldn't be stressful. We follow a structured 4-step approach to ensure a seamless handover.

Discovery & Audit

We inventory your hardware, scan for security gaps, and document your network topology.

Strategy Roadmap

We present a plan to fix immediate risks and optimize your infrastructure for the long term.

Deployment

Installation of monitoring agents, antivirus, and backup tools. We stabilize the environment.

Go Live

Your team gets access to our Helpdesk portal. 24/7 monitoring and support begins.

Optimize Your IT Infrastructure

Let us handle the technology so you can handle the business. Custom packages available for 10 to 500+ users.