Shipping Policy
Siri TechnoFabs (STF)
1. Service Coverage
Siri TechnoFabs (STF) provides pickup, delivery, and shipping services for IT products, power equipment, and repair items across India, Nepal, and Bhutan. International shipments may be handled for specific products and services based on availability and regulations.
2. Processing & Dispatch Time
All orders are processed after confirmation and payment. Standard dispatch time varies between 1–3 business days, depending on product availability, configuration, or service requirements. Repair and chip-level service items may require additional time before dispatch.
3. Delivery Timelines
Delivery timelines vary based on the destination, courier partner, and logistics conditions. Estimated delivery time will be communicated at the time of dispatch. Delays may occur due to: Weather conditions, Transport strikes, Remote location delivery, or Customs clearance (for international shipments).
4. Pickup & Drop Services (Repairs & AMC)
For repair, service, or AMC-based jobs: Equipment is picked up from the customer location. A service acknowledgment/receipt will be provided. After service completion, equipment is delivered back to the registered address. Customers are required to inspect and confirm acceptance at the time of delivery.
5. Shipping Charges
Shipping costs depend on: Delivery location, Product weight and dimensions, and Service type (standard/express/special handling). Charges will be communicated during order confirmation. Pickup and drop services for repair may carry separate charges based on location.
6. Packaging & Handling
STF ensures secure packaging for all outbound shipments. Customers must properly pack items sent to us for repair or diagnosis. STF is not responsible for damage caused by improper packaging by the customer.
7. Tracking & Updates
Tracking details will be shared whenever applicable. Customers will receive updates regarding dispatch, shipment progress, and delivery status via email or phone.
8. Damage During Transit
If a shipment arrives damaged: It must be reported within 24 hours of delivery. Photographic or video proof may be required. STF will assist with claims or replacements based on courier partner policies. Final compensation decision lies with the shipping partner or insurer.
9. Lost, Delayed, or Misrouted Shipments
STF is not liable for delays or losses caused by third-party logistics partners, customs authorities, or unforeseen disruptions. However, STF will fully support customers in resolving issues with the courier service.
10. International Shipments
For shipments outside India (e.g., UAE, USA, Sweden, New Zealand): Customs duties, taxes, and clearance charges must be paid by the customer. Delivery timelines may be extended due to customs processing or regulatory checks.
11. Policy Modifications
STF reserves the right to update or modify this Shipping Policy at any time. Revised terms take effect immediately upon publication.