The Managed Services Model
Shift from reactive "fire-fighting" to proactive strategy. Understand how the MSP business model aligns IT operations with your business goals.
See Pricing ModelsThe Evolution of IT Support
Traditionally, businesses used the "Break-Fix" model: call IT only when something breaks. The Managed Services model flips this script by preventing issues before they disrupt operations.
🚫 The Old Way (Break-Fix)
Philosophy: "If it ain't broke, don't fix it."
Cost Structure: Unpredictable. High bills during emergencies.
Risk: High. Downtime is inevitable and often prolonged.
Incentive: The vendor makes money when you have problems.
✅ The MSP Way (Managed)
Philosophy: "Monitor, Maintain, Optimize."
Cost Structure: Predictable. Flat monthly subscription (OpEx).
Risk: Low. Proactive monitoring catches issues early.
Incentive: The vendor profits when your systems run smoothly.
Common Pricing Structures
How do MSPs charge? Here are the three most common models used in the industry.
Per-Device
Best for: Small businesses with static hardware.
You pay a flat fee for each piece of equipment (e.g., ₹X per server, ₹Y per laptop). Easy to calculate but can get complex as users add mobile devices.
Per-User
Best for: Modern, multi-device workforces.
The most popular model. You pay a flat fee per employee, covering all their devices (laptop, mobile, tablet). Simplifies budgeting as you hire.
All-You-Can-Eat
Best for: Enterprises needing total coverage.
A comprehensive package including onsite support, 24/7 helpdesk, vendor management, and strategic consulting for one bundled price.
Not Ready to Outsource Everything?
Meet Co-Managed IT. The perfect middle ground where your internal IT team collaborates with our experts.
How Co-Managed IT Works
You keep your internal IT staff for day-to-day on-site tasks, while we handle the heavy lifting in the background.
- ✓ We Handle: Patching, Backups, Security Monitoring, and 24/7 Alerts.
- ✓ You Handle: Employee onboarding, desk-side support, and internal projects.
- ✓ Shared Tools: Your team gets access to our enterprise-grade ticketing and documentation systems.
Strategic Business Value
Adopting the Managed Services model isn't just an IT decision; it's a financial strategy.
- ✓ OpEx vs. CapEx: Shift IT spend from massive capital investments to predictable monthly operating expenses.
- ✓ Scalability: Scale your IT resources up or down instantly based on business demand without hiring/firing internal staff.
- ✓ Risk Mitigation: Offload compliance and security risks (GDPR, Cyber Threats) to experts who manage it daily.
- ✓ Focus on Core: Free up your internal team to focus on innovation rather than password resets.
The Service Delivery Lifecycle
What happens when you sign up? Here is the standard engagement process.
Assessment
Audit of current infrastructure to identify risks and gaps.
Onboarding
Deployment of monitoring agents and documentation of assets.
Management
Day-to-day monitoring, helpdesk support, and patching.
Optimization
Quarterly reviews (QBR) to align IT roadmap with business goals.
How We Measure Success
Transparency is key to the MSP model. We track these KPIs to prove our value every month.
99.99% Uptime
The percentage of time your critical servers and network are operational.
< 15 Min Response
Average time taken to acknowledge a critical support ticket.
100% Patch Health
Ensuring all devices have the latest security updates installed automatically.
Ready to Switch Models?
Move away from the unpredictability of break-fix. Get a custom managed services proposal today.
Request a Proposal