Shreyas M J

Shreyas M J is a dedicated and solution-oriented Desktop Support Engineer with over two years of professional experience at ITC Infotech India, Bangalore. He specializes in providing reliable end-user support and maintaining stable IT environments by efficiently resolving hardware, software, and operating system issues.

His technical expertise includes Windows Operating Systems, desktop and laptop troubleshooting, printer configuration, and Outlook setup with PST/OST management. Shreyas has hands-on experience with Active Directory user management, ServiceNow ticketing tools, and remote support utilities such as TeamViewer and AnyDesk to ensure timely issue resolution.

With a strong foundation in Basic Networking Concepts including TCP/IP, DNS, DHCP, LAN, WAN, and VPN connectivity, Shreyas is adept at diagnosing and resolving network-related issues. He brings a collaborative approach to Problem Solving and User Support, consistently focusing on system performance, knowledge transfer, and delivering dependable IT services in dynamic corporate environments.